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  Double-sided Jade Horse Pendant

This section is designed for retail purchases, as Traders use a different system

 
In the unlikely event that goods purchased from us prove to be faulty, please email complaints giving as much relevant detail as possible. We will look at your complaint against a background of 'Fair Wear and Tear' and 'Proper Use'
Details should include:
• Product name and number
• A brief description of the complaint
• Date purchased, invoice number and where purchased from
We will attend to your complaint immediately, and you may be visited by our local representative in order to make the process quicker. If your complaint is upheld, we will either offer you a full or partial refund, or a replacement
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