Asia Trading OnLine
  Frequently Asked Questions - Faulty Goods English Language Version   Thai Language Version   Spanish Language Version   Spanish Peru Language version   Chinese Language Version
Who Are We?
Your Money
Faulty Goods
Orders & Queries
Contact Us
  Double-sided Jade Horse Pendant

This section is designed for retail purchases, as Traders use a different system

In the unlikely event that goods purchased from us prove to be faulty, please email complaints giving as much relevant detail as possible. We will look at your complaint against a background of 'Fair Wear and Tear' and 'Proper Use'
Details should include:
• Product name and number
• A brief description of the complaint
• Date purchased, invoice number and where purchased from
We will attend to your complaint immediately, and you may be visited by our local representative in order to make the process quicker. If your complaint is upheld, we will either offer you a full or partial refund, or a replacement


Search Now:  
Amazon Logo
VisaMaster CardAmerican ExpressDiscover
Contact Us
Terms and conditions may apply. All prices correct at time of publication. Currency exchange rate fluctuations, International Shipping charges and oil surcharges may apply
Webmaster @ Pearl Dragon