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This section is designed for retail purchases, as Traders use a different system

If you have a complaint about any of our Products, Services, Staff, Agents, Suppliers, or any other matter - then please email complaints giving as much relevant detail as possible.Also see section concerning Faulty Goods
We will send a courtesy reply immediately, and keep you advised of what we are doing about the matter.
It is our intention to resolve any complaints as quickly and effectively as possible
Once your complaint has been fully investigated, we will resolve the issue and advise you of the action we have taken. We may also need to contact you during the resolution process, depending on the nature of the complaint


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